The future of work: Conversational IT and AI-powered co-workers

Who here remembers growing up in the ‘80s and ‘90s? Shows like The Jetsons, Knight Rider, Star Trek, and M.A.S.K. painted a vision of the future where humans could talk to machines, and those machines wouldn’t just respond—they would take action.

Fast forward to today, and we are closer than ever to that reality. We’ve already evolved from coding to prompting, and the next logical step is making IT itself conversational.

But let’s take it one step further—imagine if every department in every organization had a co-worker that never sleeps, never gets tired, never eats, and is always available. A digital co-worker that helps you find what you need, learns from what you do, and ultimately starts doing more on your behalf—freeing you to focus on the most complex, high-value tasks.

This is exactly what DevRev is creating today.

We help organizations achieve extreme operational efficiency while increasing customer satisfaction and driving revenue through product-led growth. Hence the name, DevRev—a proxy for Development and Revenue.

Why DevRev exists

Before DevRev, Martijn and I were part of Patrick’s team at another company founded by the same visionaries—Nutanix. One of the most remarkable aspects of Nutanix was our Net Promoter Score (NPS): consistently above 90. Even today, for over a decade, it has remained between 90 and 94—a rarity in the industry.

We believe that any company can achieve this level of customer satisfaction. So we set out to understand what we did differently as we scaled from employee 1 to 7000+

We identified three fundamental challenges that every organization faces—a trifecta of Customers, Products, and People:

✅ Keeping customers happy at the lowest cost (reducing churn)

✅ Making the right product development decisions (investing in L3 and proactively engineering away problems)

✅ Enabling effective collaboration across teams (avoiding information asymmetry)

How do we rethink these challenges using today’s AI-powered tools and techniques?

Why AI alone isn’t the answer

Right now, everyone is talking about AI. Attend any tech event, and you’ll hear about how AI is revolutionizing everything. But haven’t you noticed something? AI is always positioned as a separate app, an add-on with a separate license. Why?

Incumbent vendors face two massive roadblocks:

1. You can’t retrofit AI into an existing architecture without running into massive technical debt.

2. An entire ecosystem has evolved to solve the complexity that today’s technology has created—AI as an add-on means more complexity, which means more services, which means more cost.

That’s why we built DevRev as an AI-native platform from the ground up—no retrofitting, no unnecessary complexity, just AI that works seamlessly across your organization.

The real challenge: Feeding AI the right information

Organizations already have all the data they need—that’s not the problem. The real challenge is that this data is scattered across tools, apps, structured and unstructured data silos that don’t talk to each other.

At DevRev, we’ve solved this problem with a bi-directional knowledge graph that continuously syncs information across all your systems.

The three pillars of AI-Native IT

🔍 Search – Find exactly what you need instantly, across all your tools and documents.

⚡ Automation – Let AI handle repetitive tasks, reducing manual work.

📊 Analytics – Gain insights through a single, unified lens, breaking down silos between teams.

By looking at these three capabilities through the lens of people and collaboration, we remove friction in customer interactions and product development—leading to higher efficiency and growth.

What this means for your organization

With DevRev, AI isn’t just a feature—it’s at the core of how your business operates. Whether it’s support, engineering, sales, or customer success, every team benefits from a digital co-worker that helps them work smarter and faster.

Imagine a future where every conversation, every piece of knowledge, and every decision is instantly accessible and actionable. That’s not science fiction anymore—that’s DevRev.

🚀 Are you ready to bring conversational IT into your organization? Let’s talk.